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You are currently browsing comments. If you would like to return to the full story, you can read the full entry here: “Neutrogena Skin iD – Anyone Tried It?”.
I tried it and it failed. The face wash felt slimy and I didn’t feel clean afterwards. The benzoyl treatment turned ashy and white on the affected area. I used the routine step by step for 3 months and i saw no improvements
The product didnt work for my daughter… that doesnt mean it’s a bad product. The problem I had was getting a hold of customer service to cancel it. I kept trying several times and would get busy signals which a customer service rep there named Kirbi said no one had complained about that but me. She cancelled the subscription and would not give me credit for a shipment I just received even after I offered to ship back…. she basically said I could but it was a waste of my time. She was trying to get me upset so she could hang up on me. She wouldnt let you finish a sentence… very rude! I will never buy a product from that company again. Don’t auto pay for any product with this company… you wont be able to reach them to cancel and they will call you a liar… try to get you irate so they can hang up on you and they will not credit you.